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Return & Refund Policy


Effective date : Januari 1st, 2015

We want you to be satisfied with your purchase from AGA Color Solutions. If you are not completely happy with your order, you may return it for a refund or exchange.

1. Returns

Returns must be initiated within 14 days of receiving your order by contacting verkoop@agacolor.com to obtain a Return Merchandise Authorization (RMA) number. All returns must be postmarked within 14 days of receiving the RMA.

Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to a product defect or our error.

Mail your return to:

AGA Color Solutions Europe b.v. Nijverheidsweg 35a 9403 VN Assen The Netherlands

We recommend using a trackable shipping method.

2. Refunds

Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original payment method within 7 business days.

3. . Exceptions

The following items cannot be returned:

  • Expired products.
  • Sale items (final sale).
  • Customer specific items (e.g. mixed inks, colours made according to customer sample)

For defective or damaged items, contact verkoop@agacolor.com to arrange a replacement or refund.

4. Questions

For any questions regarding our refund policy, contact us via:

  • Phone: +31 235 248 131
  • Contact form: https://www.dtshop.eu/contactus
  • E-mail: verkoop@agacolor.com

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